Returns & Refunds

Last updated: 17 September 2026

How to arrange a return

Contact Dione Smith at dione.smith@infusiondiffusion.co.za or +27 82 446 6623, with your order reference and what you would like us to resolve. We will provide return or collection instructions. Contacting us helps coordinate safe handling; it does not make your statutory rights subject to our approval.

Seven-day cooling-off right

Where the Electronic Communications and Transactions Act's cooling-off right applies, you may cancel an online purchase within seven days after receiving the goods, without giving a reason or paying a penalty. You are responsible only for the direct cost of returning the goods. We will refund the payment within 30 days of cancellation.

Please retain the packaging and keep items unused where possible while arranging a return. Pack glass securely for transport. These requests do not restrict rights provided by law. We do not treat fragrance products as automatically excluded from the cooling-off right; any applicable statutory exception will be explained.

Broken, leaking, incorrect or defective goods

If your diffuser arrives broken or leaking, please contact us as soon as possible, ideally within 24 hours, with photographs if safe to obtain. Do not handle broken glass to obtain evidence. This reporting request does not remove your statutory rights.

For goods that fail the applicable quality requirements within six months of delivery, you may return them at our risk and expense and choose repair, replacement or refund, as provided by the Consumer Protection Act. You are not restricted to a replacement solely because the item was damaged in transit. Contact us promptly if you receive the wrong item so we can arrange a remedy at our expense.

Refunds

We will confirm the refund arrangements with you and use the original payment method where possible. Your bank or payment provider may take additional time to display a processed refund. We will not impose a restocking fee or replace a legally required refund with store credit without your agreement.

Care and your rights

Follow the product care instructions and protect surfaces from diffuser oil. Damage caused by misuse is assessed separately from a product defect. Nothing in this policy limits rights or remedies that South African law does not allow us to exclude.

Contact

INFUSION DIFFUSION
3 Brommaert Place, Constantia, South Africa
Contact: Dione Smith
Email: dione.smith@infusiondiffusion.co.za
Telephone: +27 82 446 6623
Website: www.infusiondiffusion.co.za